Ratlam tops in citizen feedback ranking (1-3 lakhs category) by Swachh Survekshan 2020




Swachh survekshan is an annual ranking exercise conducted by Ministry of Housing and Urban Affairs (MoHUA), Government of India (GOI) to assess urban areas of country on their levels of cleanliness and active implementation of Swachhta mission initiatives in a timely & innovative manner. The objective of survey is to encourage large scale citizen participation and create awareness amongst all sections of society about the importance of working together towards making towns & cities a better place to live in.



MoHUA started an annual ranking of cities in the year 2016. First Swachh Survekshan conducted that year covered 73 cities and in subsequent years number of cities were added to expand its coverage. The second survey held in 2017 included 434 ULBs, third survey held in 2018 covered 4203 ULBs and fourth edition of survey held in 2019 covered 4237 ULBs. This year in 2020 the coverage of survey was 4242 cities (including 62 Cantonment Boards).

MoHUA, through a competitive Quality and Cost Based Selection (QCBS) linked bidding and evaluation process, hired a third party research agency, Ipsos - a global market research company to undertake the Swachh Survekshan 2020.

In a bid to sustain on ground performances & efforts of cities and ensure continuous monitoring of service level progress, MoHUA introduced Swachh Survekshan league 2020 in the fifth edition. Marks obtained by the cities in Quarter 1 (Q1) and Quarter 2 (Q2) of league were combined with Quarter 3 (Q3) marks.




How Susrvekshan executed in 2020


Survekshan aimed at “Jan Andolan” which means “Public Movement” and this was achieved by mobilizing citizen participation through various platforms. Online social media platforms were strategically used at national, state and city level.
Online medium was used to educate citizens about the objectives of survey, as well as to reinforce their participation in Swachh Survekshan 2020. The effort was further strengthened by extensive use of Twitter, Facebook, Instagram and LinkedIn by Ipsos.

The social media campaigns were put up in three phases:
  • Phase I: comprising pre-survekshan period, where awareness campaigns were run on the four social media platforms.
  • Phase II addressed issues arising during the survekshan and campaigns run during this period included “SwachhataHero”, “CompostingSahiHai”, “HumaraSwag”, “SurvekshanQuiz”.
  • Phase III: comprised of post survekshan engagement, which started after 31st January, and included campaigns like “SwachhataQuotes” and “ThankYou”.

Total reach of the campaigns carried out during survekshan was 2,07,42,763, and total impression achieved was 11,21,45,564.


Ratlam has been awarded as "Best Small City in ‘Citizen’s Feedback’ category (population is between 1-3 Lakh)





Ratlam's overall ranking in 2020 has improved significantly by 13 notch to 49 v/s 62 in 2019 and v/s 72 in 2018. 



Also, Ratlam has ranked 31 among 100 ULBS ranking having population 1-10 Lakh.

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National Level Awards 2020 - Small City (1-3 Lakh Population)
Name of Awards State Name of ULB
India’s ‘Cleanest Small City’ Chhattisgarh Ambikapur
'Fastest Mover' Small City Madhya Pradesh Burhanpur
Best Small City in 'Citizens Feedback' Madhya Pradesh Ratlam
Best Small City in 'Innovation & Best Practices' Kerala Alappuzha
Best 'Self-Sustainable Small City’ Andhra Pradesh Tirupati

#Citizens feedback received: 21,162


Overall Ranking - Ratlam
Year Rank
2020 49
2019 62
2018 72
2017 48



Overall Score - Ratlam
Year Total Marks Total Score Score (%)
2020 6,000 4,299 72%
2019 5,000 3,116 62%
2018 4,000 2,712 68%
2017 2,000 1,422 71%


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Ranking is bit satisfactory as compared to earlier years however Ratlam has to work a lot on wastage collection, sanitation, cleanliness of wards, improvement of drainage system to improve its ranking and get higher score.

Key Points where Ratlam need to improve ranking in coming years:
  • Collect segregated waste and maintain till processing site
  • Treat and re-use wastewater.
  • Curtail solid waste based air pollution.
  • Promote procurement through GeM
  • Engage technology driven monitoring
  • Utilize capacity of wet waste processing facilities
  • Follow 3R Principles: Reduce, Reuse and Recycle
  • Uplift social condition of informal waste pickers 
  • Zero tolerance on encroachment around storm water drains and water bodies in the city
  • For measures undertaken to reduce the level of dust in the air
  • Also have to word towards complete Cleanliness of residential and Commercial Area
  • Innovation and Best Practices need to improve significantly

Source: https://www.swachhsurvekshan2020.org; MharoRatlam Team

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